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We always use strictly necessary storage (e.g. language, theme) – the site does not work without it. With your consent we also count which pages are used (Umami, our own server in Germany) and measure the success of our ads (); data may be transferred to the USA. You can change your choice at any time under “Cookie settings”.
This page explains how to have data deleted that Sendalo has received via Facebook, Instagram, Threads, WhatsApp, TikTok, YouTube, LinkedIn, Pinterest, Bluesky, X or the Google Business Profile. Sendalo is operated by QLYX Media, Goethestr. 10, 15831 Blankenfelde-Mahlow.
1. You use Sendalo and have connected a profile
Disconnect a single profile: In Sendalo, go to “Kanäle” (Channels) and click “Kanal trennen” (Disconnect channel) on the profile. The access token is deleted immediately, as are the assignment of scheduled posts to this profile and any retrieved comments and metrics. Posts themselves and chat histories (e.g. direct messages, WhatsApp) remain stored with the client; they are deleted together with the client or the account, or on request by email (section 3).
Delete your entire account: Under “Einstellungen → Daten & Konto → Konto endgültig löschen” (Settings → Data & account → Delete account permanently). This immediately deletes all clients, portals, files, posts, messages and logins; backup copies after 30 days at the latest. Before doing so, you can download all your data there as a file.
Bluesky: “Kanal trennen” (Disconnect channel) in Sendalo – Sendalo also revokes access at Bluesky when you do this
TikTok, LinkedIn, Pinterest, X: in the settings under connected or authorised apps
After that, Sendalo can no longer retrieve new data. You can delete data that has already been stored as described above or by email (section 3).
Request deletion directly via Facebook or Instagram: Remove Sendalo as described above and choose there that your data should be deleted. Sendalo then automatically deletes the Facebook Pages and Instagram profiles you connected, together with access tokens, retrieved comments and metrics. Facebook shows you a confirmation code and a link where you can check the status of the deletion. Simply removing the app ends our access immediately.
2. You wrote to a business or commented on a post
Businesses and agencies use Sendalo to answer comments, reviews and messages sent to their profiles. The respective business is the controller for this data; we process it on its behalf. It’s best to contact the business directly. You can also write to us (section 3) – we will forward your request or delete the data in agreement with the business.
3. Request deletion by email
Write to datenschutz@sendalo.de with the subject “Datenlöschung” (data deletion). Please name the platform concerned and your profile name or phone number (WhatsApp) so that we can find the data. We will confirm receipt and complete the deletion within one month (Art. 12(3) GDPR); if we process the data on behalf of a business, we will coordinate the deletion with it. Data that we have to keep for legal reasons (e.g. invoices) will be restricted until the retention period expires.
More about how your data is processed can be found in the Privacy Policy. Last updated: 19.10.2026.